I design content systems that make complex technology feel intuitive, inclusive, and effortless — for humans and machines alike.
Trying to bring more hope to the world, one word at a time.
Virtual primary care—improving access, efficiency, and patient experience
UW Medicine • Telemedicine Reports Journal
Lead content strategist developing the public facing entry point on uwmedicine.org; 1-year project summary published by the department in an academic journal • 2024
Modernizing the billing & insurance hub for a large academic health system with 2.3M+ annual patient visits
UW Medicine
Led a system-wide content redesign for uwmedicine.org to make billing and insurance information clear, usable, and supportive • 2024
Visualizing 5M+ rows of DHS and USCIS H-1B, OPT, & CPT data to generate insights for students and workers
University of Washington
Created clear, comprehensive visualizations to support decision-making for those pursuing CPT, OPT/Stem, and H-1B work authorizations • 2024
Concept inventories in computing education—learnings from an analysis of 65 recent studies
Proceedings of the 2023 ACM Conference on International Computing Education Research
A systematic literature review examining how concept inventories are used in computing education research and where methodological gaps remain • 2023
Conducting UXR regarding early career content for the US federal government's official job site with 900M+ visits a year
USAJOBS
Conducted user research to evaluate and improve early-career content on USAJOBS, informing content structure and guidance for first-time federal job seekers • 2023
Cultivating a culture of disability inclusion at FleishmanHillard
FleishmanHillard News & Insights
An analysis of organizational accessibility practices and recommendations for building more inclusive workplace cultures • 2022
Contributing author to the yearly sustainability report for a $50B global agribusiness
Confidential • 2022
Supporting college students with invisible disabilities: Interviews to gather experiential insights
AT&T Accessibility
Conducted interviews with college students to surface lived experiences of invisible disabilities and identify opportunities for more inclusive support • 2021
Training to combat cultural heritage trafficking: Interviews with experts at the Smithsonian, State Dept, DHS + FBI
Smithsonian Global
Led expert interviews on efforts to address cultural heritage trafficking across government and global partners • 2021
Analyzing recent models of queer religious identity negotiation
Johns Hopkins University Macksey Journal
A scholarly analysis exploring how queer individuals navigate and reconcile religious and sexual identities • 2021
Curating social media content for the world's largest foreign aid agency
U.S. Agency for International Development
Developed and curated accessible, mission-aligned social media content for a global public sector audience • 2020-2021
Exploring the impact of STEM education for women and girls on climate change resiliency and adaptation
Project Drawdown REU @ Penn State
Assessed the interconnection between climate change, the education of women and girls, current educational opportunities in STEM, and STEM camps • 2020
Anything is possible for girls in electrical engineering, including virtual camp
Penn State College of Engineering News
Featured in Penn State article for work with the APOGEE (Anything is POssible for Girls in Electrical Engineering) camp during my time as a Drawdown Scholar • 2020
Supporting Remote Accessibility during COVID-19 at the State Department
State Magazine • U.S. Department of State
Work of the Video Captioning @ State team is mentioned in article on accessibility adaptations and remote work practices implemented during the COVID-19 transition • 2020
Assisting U.S. embassies and consulates in Section 508 compliance for video content
State Magazine • U.S. Department of State
Cataloged, transcribed and/or captioned 2000+ videos for U.S. embassies and consulates as part of the award-winning Video Captioning @ State team • 2020
About me
Merging Content + Innovation
I’m a content strategist who thrives where complexity meets clarity. Whether I’m diving into the new world of AI-powered experiences, building cross-platform content systems, or just diving into the nitty-gritty of micro-copy, I bring structure to chaos and voice to products that need one.
My content strategy work has spanned large organizations, high-stakes user flows, and massive content ecosystems. My work lives at the intersection of design thinking, inclusive language, and systems thinking — with deep respect for accessibility, user trust, and global usability.
Right now, I’m especially interested in how language shapes human-AI interaction and how thoughtful content design can make machine-generated experiences actually useful.
I collaborate best in multi-disciplinary teams where words aren’t an afterthought, content is treated as infrastructure, and every design decision considers the people on the other end.
Selected work experience
2022 - Pres
Content Strategist @ UW Medicine
2021 - 2022
Assistant Account Executive @ FleishmanHillard
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Intern @ FleishmanHillard
2021
Communications Intern @ Smithsonian Institution
2020 - 2021
Global Strategic Communications Intern @ U.S. Agency for International Development (USAID)
2019 - 2020